Delivery Information

Product Delivery

Rapiscan Systems is committed to providing timely delivery of products during business hours.

Monday - Friday

  • Orders received by 1:30 p.m. (EST) will usually ship the same day.
  • Orders received after 1:30 p.m. (EST) will ship the next business day.

Holiday Closings

During holiday closures eCommerce orders can be placed but will be shipped the next business day in the order they were received. To avoid delays, we recommend planning and ordering ahead of the holiday closures. 

02/Jan New Year's Day (Observed)
16/Jan Martin Luther Kings Day
20/Feb Presidents' Day
07/Apr OSI Spring Holiday
29/May Memorial Day
03/Jul OSI Summer Holiday
04/Jul Independence Day
04/Sep Labour Day
23/Nov Thanksgiving Day
24/Nov OSI Fall Holiday
25/Dec Christmas Day

Please note

    • Orders with hazmat materials require additional paperwork and processing and will ship by 1:00 p.m. (EST) the same business day if they are received by 12:30 p.m.(EST), otherwise they will ship the next business day.
    • Orders placed the day before a holiday may experience some delays due to delivery companies holiday hours.
    • Orders placed for larger quantities, or which require special shipping documents may require additional shipping time.

    If you need further support, please contact our Customer Service Team for assistance.

    Customer Service

    United States: +1-866-517-5580 from 8:30 a.m. to 5:00 p.m. (EST)

    For more contact information, please visit the Contact Us page

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